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Congratulations to the UVA Health University Medical Center FY25 Quarter 2 Patient Experience Award winners!

Each quarter, the Top Performer and Most Improved awards are presented to the teams that met or exceed their fiscal year goals for the key metrics specific to their level of service on the Patient Experience survey. All teams who received at least 30 patient survey responses are considered for the award.

Inpatient Top Performer

4 East

The Top Performer award recognizes the Inpatient team that met or exceeded FY25 goals for the two key metrics of “Staff Work Together to Care for You” and “Rate Hospital 0-10.” 4 East achieved the highest combined variance to goal by an impressive 13 points.

Inpatient Most Improved

6 Central

The Most Improved award recognizes the Inpatient team that exceeded prior quarter scores for the two key metrics of “Staff Work Together to Care for You” and “Rate Hospital 0-10”. 6 Central achieved the highest combined variance from the prior quarter by an impressive 16 points.

Medical Practice: Top Performer and Most Improved

Interventional Radiology Clinic, UVA Cancer Center

The Top Performer award recognizes the Medical Practice team that met or exceeded FY25 goals for the two key metrics of “Staff Work Together to Care for You” and “Likelihood of Recommending." The Interventional Radiology Clinic achieved the highest combined variance to goal by a notable 3.1 points.

The Most Improved award recognizes the medical practice team that met or exceeded FY25 goals for the two key metrics of “Staff Work Together to Care for You” and “Likelihood of Recommending." The Interventional Radiology Clinic achieved the highest combined variance from the prior quarter by an impressive 8.4 points.

Outpatient Services Top Performer

Endoscopy Monroe Lane GI Motility

The Top Performer award recognizes the Outpatient Services team that met or exceeded FY25 goals for the two key metrics of “Staff Work Together to Care for You” and “Likelihood of Recommending Facility." Endoscopy Monroe Lane achieved the highest combined variance to goal by an impressive 8.5 points.

Outpatient Services Most Improved

Orthopedic Center Ivy Road (OCIR) Ultrasound

The Most Improved award recognizes the Outpatient Services team that exceeded prior quarter scores for the two key metrics of “Staff Work Together to Care for You” and “Likelihood of Recommending Facility." OCIR Ultrasound achieved the highest combined variance from the prior quarter by an impressive 10.8 points.

Ambulatory Surgery Top Performer

Orthopedic Center Ivy Road (OCIR) Operating Room (OR)

The Top Performer award recognizes the Ambulatory Surgery team that met or exceeded FY25 goals for the two key metrics of “Staff Work Together to Care for You” and “Facility Rating 0-10.” OCIR OR achieved the highest combined variance to goal by 2.6 points.

Ambulatory Surgery Most Improved

Cardiac Cath Lab

The Most Improved award recognizes the Ambulatory Surgery team that exceeded prior quarter scores for the two key metrics of “Staff Work Together to Care for You” and “Facility Rating 0-10." The Cath Lab achieved the highest combined variance from the prior quarter by an impressive 6.3 points.

Outpatient Rehab Top Performer

Physical Therapy at Fontaine

The Top Performer award recognizes the Outpatient Rehab team that met or exceeded FY25 goals for the two key metrics of “Staff Work Together to Care for You” and “Likelihood of Recommending Facility." Physical Therapy at Fontaine achieved the highest combined variance to goal by a notable 2.7 points.

Emergency Department Top Performer

Emergency Department

The Top Performer award recognizes a team that met or exceeded FY25 goals for the two key metrics of “Staff Work Together to Care for You” and “Overall Mean.” The Emergency Department achieved the highest combined variance to goal by an impressive 5.6 points.

Dental Services Top Performer and Most Improved

Jefferson Park Avenue (JPA) Dentistry

The Top Performer award recognizes the Dental Services team that met or exceeded FY25 goals for the two key metrics of “Staff Work Together to Care for You” and “Likelihood of Recommending Dental Office." JPA Dentistry achieved the highest combined variance to goal by a notable 3.3 points.

The Most Improved award recognizes the Dental Services team that met or exceeded FY25 goals for the two key metrics of “Staff Work Together to Care for You” and “Likelihood of Recommending Dental Office." JPA Dentistry achieved the highest combined variance from the prior quarter by 2.5 points.