Connect

Each quarter, the UVA Health University Medical Center Patient Experience Office honors two departments per survey service type: Top Performer and Most Improved. These awards celebrate exceptional commitment to enhancing the patient experience through compassionate care and meaningful connection — key elements in building trust and promoting overall well-being.

• Top Performer Award is presented to the department that has surpassed fiscal year targets for both key metrics: “Staff Work Together to Care for You” and “Likelihood of Recommending/Overall Rating” — achieving the highest combined variance to goal within their service category.
• Most Improved Award recognizes the department that has shown the greatest progress compared to the previous quarter’s performance in the same core metrics.

The Patient Experience Office delivered the awards, along with congratulations and some treats, to the winning teams. We commend this quarter’s winners for their remarkable dedication and continuous efforts to deliver an exceptional patient experience!

Medical Practice

Top Performer

Zion Crossroads Cardiology

Zions Cardiology exceeded its fiscal year targets for “Staff Work Together to Care for You” and “Likelihood of Recommending,” leading with a remarkable 6.7-point combined variance — an outstanding demonstration of patient-centered excellence.

Medical Practice

Most Improved

Maternal and Fetal Medicine Clinic

Maternal and Fetal Medicine Clinic demonstrated exceptional progress, leading with a stellar 8.3-point improvement from Q2 to Q3 in the key metrics “Staff Work Together to Care for You” and “Likelihood of Recommending.” This meaningful advancement reflects the team's dedication to fostering a supportive and collaborative environment that enhances every aspect of the patient experience.

Outpatient Services

Top Performer

Mobile Mammography

Mobile Mammography exceeded its fiscal year targets in “Staff Work Together to Care for You” and “Likelihood of Recommending” — earning the highest combined variance to goal across its service area with an outstanding 5.8 points. This achievement highlights the team's unwavering commitment to accessible, compassionate care — significantly enriching the patient experience for the communities they serve.

Outpatient Services

Most Improved

Primary Care EEG

Primary Care EEG (electroencephalogram) demonstrated remarkable growth this quarter with a 12.6-point improvement in the key metrics “Staff Work Together to Care for You” and “Likelihood of Recommending.” This significant advancement reflects the team's dedication to continuous improvement and their vital role in delivering a more connected, reassuring, and patient-centered care experience.

Ambulatory Surgery

Top Performer

Orthopedic Center Ivy Road (OCIR) Periop

OCIR Periop not only exceeded its fiscal year goals for “Staff Work Together to Care for You” and “Rate Facility 0–10” — but also achieved the highest combined variance to goal by a remarkable 7.8 points —highlighting their dedication to seamless collaboration and exceptional service, and directly contributing to an enhanced patient experience and greater trust in their care.

Ambulatory Surgery

Most Improved 

Electrophysiology

Electrophysiology achieved the highest combined variance from the prior quarter for both key metrics —“Staff Work Together to Care for You” and “Rate Facility 0–10”— with an exceptional 6-point improvement. This outstanding progress demonstrates commitment to teamwork and excellence, significantly enriching the patient experience through enhanced care and support.

Outpatient Rehabilitation

Top Performer and Most Improved 

OCIR Occupational Therapy

OCIR Occupational Therapy not only surpassed their fiscal year goals for “Staff Work Together to Care for You” and “Likelihood of Recommending” — earning Top Performer distinction — but also achieved the highest combined variance from the prior quarter with an impressive 7.3 point improvement, making them the Most Improved team as well. This outstanding progress highlights commitment to delivering exceptional care and enhancing the patient experience through seamless collaboration and a patient-centered approach.

Emergency Department

Top Performer

Emergency Department surpassed its fiscal year goals for “Staff Work Together to Care for You” and “Overall Experience,” but also achieved a remarkable 4-point combined variance to goal. This achievement reflects their commitment to delivering high quality care and strengthening the patient experience through collaboration, efficiency, and compassionate service.

Dental Services

Top Performer 

JPA Dentistry

JPA Dentistry exceeded its fiscal year goals for “Staff Work Together to Care for You” and “Likelihood of Recommending” — securing the highest combined variance to goal by an impressive 6.4 points. This remarkable achievement highlights their dedication to fostering positive patient relationships and enhancing the overall dental experience through collaboration and outstanding care.

Outpatient Behavioral Health

Most Improved

Northridge Adult Psychiatry 

Northridge Adult Psychiatry demonstrated exceptional progress by achieving the highest combined variance from the prior quarter for key metrics “Staff Work Together to Care for You” and “Overall Grand Mean” by an impressive 4.4 points. This outstanding performance reflects steadfast commitment to fostering a collaborative and compassionate environment — directly contributing to an enhanced patient experience and strengthened trust in their care.

Home Health Care

Top Performer

Continuum

Continuum exceeded its fiscal year goal for “Rate Facility 0-10” and achieved the highest variance to goal by a noteworthy 3.2 points. This achievement reflects unwavering commitment to excellence, playing a pivotal role in enhancing the patient experience, and helping to strengthen the community by providing exceptional care that fosters trust, satisfaction, and a sense of well-being.

See the FY25 Q1 and Q2 winners. Congratulations to all!