6.5.2026video
UVA Health Update | June 5, 2026
6.5.2026
Celebrating 2026 PX Week and Honoring FY26 Q3 Patient Experience Award Recipients at UVA Health University Medical Center
During 2026 Patient Experience Week, UVA Health University Medical Center celebrated team members who shape every aspect of our patient care experience. Throughout April 27 to May 3 — clinical and non-clinical teams, support staff, leaders, and volunteers enjoyed fun, colorful, and interactive recognition activities, events, and prize opportunities highlighting the vital role every individual plays in delivering exceptional patient care.
Missed the observation? Explore patient experience topics anytime through our on-demand microlearning sessions. And see the 2026 Patient Experience Week and FY26 Q3 Patient Experience Awards photo galleries below:
2026 Patient Experience Week
Cart Rounding and Games at Fontaine!
Cart Rounding and Games at University Hospital!
FY26 Q3 UVA Health University Medical Center Patient Experience Awards
Building on that spirit of recognition, UVA Health University Medical Center Patient Experience Office continues to celebrate departments that exemplify our shared commitment to safe, compassionate, and coordinated care.
Each quarter, awards are presented across survey service categories to recognize teams achieving exceptional patient experience outcomes:
- Top Performer honors departments that exceed fiscal year targets in “Staff Work Together to Care for You” and one overall experience measure (“Likelihood to Recommend,” “Rate Hospital/Facility,” or “Overall Rating”) — achieving the highest combined variance to goal within their category.
- Most Improved recognizes departments demonstrating the greatest quarter-over-quarter improvement in these same core experience measures.
These awards reflect more than performance metrics, they represent the voices and experiences of our patients and families. This quarter, our team had the privilege of presenting awards in-person and celebrating colleagues whose dedication continues to elevate patient care across UVA Health University Medical Center.
Inpatient Adult
Top Performer
Surgical Observation Unit, 2 North
Earned Top Performer distinction for the second consecutive quarter by exceeding fiscal year targets in both “Staff Work Together to Care for You” and “Rate the Hospital 0–10” — achieving a combined variance to goal of 10.3 points. Patients consistently experienced coordinated communication, seamless teamwork, and compassionate care — reflecting the unit’s commitment to excellence at every touchpoint.
Most Improved
6 Central
Achieved a remarkable 39.5-point improvement from FY26 Q2 to FY26 Q3 in “Staff Work Together to Care for You” and “Rate the Hospital 0–10.” This significant progress reflects focused efforts to strengthen collaboration, improve communication, and foster an environment where patients and families feel informed, supported, and valued.
Medical Practice
Top Performer and Most Improved
Endo Transplant
Achieved Top Performer and Most Improved recognition after improving eight points from the previous quarter in “Staff Work Together to Care for You” and “Likelihood to Recommend,” while also earning a perfect Quarter 3 score of 100%! This accomplishment reflects the team’s strong collaboration and dedication to creating a supportive, healing environment for patients.
Outpatient Services
Top Performers (It's a tie!)
Heart and Vascular Lab – Zion Crossroads
Surpassed FY26 benchmarks for “Staff Work Together to Care for You” and “Likelihood to Recommend,” achieving a combined variance 3.5 points above target and a perfect Quarter 3 score of 100%! Patient feedback highlighted professionalism, clear communication, and compassionate service.
Physical Medicine and Rehabilitation - Fontaine
Surpassed FY26 benchmarks for “Staff Work Together to Care for You” and “Likelihood to Recommend,” achieving results 2.5 points above the established target and earning a perfect 100% score in Quarter 3! Patients frequently praised the staff’s courteous approach, clear explanations, and dedication to providing a positive and supportive care experience.
Most Improved
MRI - Orthopedic Center at Ivy Road (OCIR)
Achieved a 6.5-point increase in “Staff Work Together to Care for You” and “Likelihood to Recommend.” This improvement reflects focused teamwork and process enhancements that strengthened the patient experience from arrival through follow-up.
Ambulatory Surgery
Top Performer
Surgical Care Riverside
Exceeded goals for “Staff Work Together to Care for You” and “Rate Facility 0–10,” achieving a combined variance 2.5 points above target. Patients benefited from seamless interdisciplinary collaboration that promoted safety, trust, and confidence throughout their care experience.
Most Improved
Interventional Radiology
Achieved a notable 1.9-point improvement from the previous quarter in “Staff Work Together to Care for You” and “Rate Facility 0–10.” The team’s collaborative approach continues to strengthen patient confidence, safety, and continuity of care.
Outpatient Rehabilitation
Most Improved
Physical Therapy – Orthopedic Center at Ivy Road (OCIR)
Achieved a 1.6-point increase in “Staff Work Together to Care for You” and “Likelihood to Recommend.” This progress reflects intentional teamwork and service enhancements that improved communication, coordination, and the overall rehabilitation experience.
Congratulations to all FY26 Q3 award recipients!
Your work reflects UVA Health’s commitment to elevating the patient voice and delivering care experiences defined by teamwork, compassion, and excellence.
