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Each quarter, the UVA Health University Medical Center Patient Experience Office proudly recognizes two departments within each survey service type with performance awards: Top Performer and Most Improved.

• Top Performer is awarded to the department that surpasses fiscal year targets in both key metrics — “Staff Work Together to Care for You” and either “Likelihood to Recommend,” “Rate Hospital/Facility,” or “Overall Rating” — achieving the highest combined variance to goal within its service category.
• Most Improved recognizes the department with the greatest quarter-over-quarter progress in those same core metrics.

This quarter, the Patient Experience Office had the privilege of presenting these awards in person and extending well-deserved congratulations to each recipient. We commend the honorees for their outstanding commitment and continuous efforts to elevate the patient experience across UVA Health University Medical Center.

Inpatient Adult

Top Performer

5 South Transplant

5 South Transplant earned the Top Performer distinction by exceeding fiscal year targets in both “Staff Work Together to Care for You” and “Rate the Hospital 0–10.” With a combined variance to goal of 8.2 points, the team demonstrated exceptional reliability in delivering coordinated, compassionate care that consistently meets, and surpasses, patient expectations.

Inpatient Adult

Most Improved

3 South Oncology

3 South Oncology achieved the Most Improved award after delivering a remarkable 22.7 point gain from FY25 Q4 to FY26 Q1 in “Staff Work Together to Care for You” and “Rate the Hospital 0–10.” This substantial progress highlights their commitment to strengthening teamwork, communication, and the overall care environment for patients and their families.

Inpatient Pediatric

Most Improved

7 West

7 West secured the Most Improved honor by posting a 7.8 point increase over last quarter in “Staff Work Together to Care for You” and “Likelihood of Recommending.” metrics. This growth reflects the team’s ongoing efforts to elevate the pediatric patient and family experience through empathy, collaboration, and exceptional daily practice.

Medical Practice

Top Performer

Culpeper Dermatology
(part of UVA Health Specialty and Same Day Care Culpeper)

Dermatology team at UVA Health Specialty and Same Day Care Culpeper achieved Top Performer status by exceeding fiscal year goals in “Staff Work Together to Care for You” and “Likelihood of Recommending,” reaching a combined variance of 2.2 points and an impressive weighted average score of 99.3. Their performance demonstrates a consistent focus on delivering high quality, patient-centered dermatologic care.

Medical Practice

Most Improved

Pituitary Clinic at Fontaine

Pituitary Clinic at Fontaine earned the Most Improved award with a 10.1 point rise from Q4 to Q1 across “Staff Work Together to Care for You” and “Likelihood of Recommending.” This achievement reflects a renewed emphasis on teamwork and patient engagement, resulting in meaningful enhancements to the clinic experience.

Outpatient Services

Top Performer

Stress Lab at Fontaine

Stress Lab at Fontaine once again claimed Top Performer recognition after surpassing FY26 benchmarks for “Staff Work Together to Care for You” and “Likelihood of Recommending.” Their leading 3.2-point combined variance, paired with a flawless weighted average of 100.0, demonstrates an unwavering commitment to exceptional, patient-centered service.

Outpatient Services

Most Improved

Diagnostic Radiology at Battle Building

Diagnostic Radiology at Battle Building has been named Most Improved following a notable 10.2 point increase in “Staff Work Together to Care for You” and “Likelihood of Recommending.” This achievement showcases their focused efforts to strengthen teamwork and enhance the patient journey through ongoing process and service improvements.

Ambulatory Surgery

Top Performer

Endobronchial Procedure at Monroe Lane

Endobronchial Procedure at Monroe Lane secured the Top Performer award by surpassing fiscal year expectations for “Staff Work Together to Care for You” and “Rate Facility 0–10.” Their 1.7-point combined variance and 96.9 weighted average reflect a high standard of coordinated care that reinforces patient trust and confidence.

Ambulatory Surgery

Most Improved 

Neuroradiology at Main Hospital

Neuroradiology earned the Most Improved distinction with a 4.2 point quarter-over-quarter rise in “Staff Work Together to Care for You” and “Rate Facility 0–10.” Their progress highlights a deliberate focus on strengthening collaboration and enhancing the patient experience through consistent, patient-centered care.

Dental Services

Top Performer 

JPA Dentistry

JPA Dentistry once again is recognized as Top Performer after outperforming fiscal year benchmarks for “Staff Work Together to Care for You” and “Likelihood of Recommending,” achieving a strong weighted average score of 95.7. Their success reflects a culture of trust, attentiveness, and high quality dental care.

Home Health Care

Top Performer

Continuum

Continuum Home Health team achieved Top Performer recognition early in the fiscal year, surpassing their target for “Rate Agency 0–10” with an impressive 91.8% of patients rating their experience a 9 or 10. This outstanding performance affirms their commitment to delivering reliable, patient-centered support to individuals and families across the community.