It’s Countdown Time for the 2022 Epic Upgrade

5.16.2022

By Ellen McKenna

The countdown has begun for our next Epic upgrade, and here’s a quick rundown of what you need to know.

What is the schedule for Downtime and Go-Live?

Downtime: Starts Tuesday, May 24, at 11 p.m. During downtime, charts and other documentation in Epic will be available on a view-only basis using the Supports Read Only (SRO) function.
Update Go-Live: Wednesday, May 25, at 1:30 a.m. (estimated). As with any system change, issues may occur. If possible, please set aside time at the beginning of your day to explore changes to your Epic workspace to mitigate disruptions to patient care and service.

What’s changing?

See chart listing key changes below

Who will be impacted?

Thousands of schedulers and clinicians

What support is available?

Training: Available now on the Epic Learning Library (ELL)
Support: Additional agents available to provide real time support at the Help Desk starting on Wednesday, May 25, until call volume decreases. Call 434.924.5334.

Key Change	Impacted Groups	Notes
In Basket	All team members who use of have access to In Basket	This feature is undergoing a major makeover and will have a new home screen, new search and follow-up buttons, and more
Specimen Collection Activity	All clinicians collecting specimens in ambulatory, procedural, and inpatient areas	A new appearance and additional features will assist in specimen collection
Results Review	All clinicians who review results	New design intended to make it easier for you to find and explore results in a single pane of Epic
Book It	All schedulers	Replaces the Make Appointment and Quick Appointment activities
Epic-Integrated Zoom	All clinicians and schedulers in clinics providing telemedicine services	All providers and clinics are required to move to Epic-integrated Zoom by June 14 Schedulers will not be able to schedule Prof Remote visits after June 14 To help clinics and providers prepare for this change, a recording of a May 13, 2022 panel discussion about telemedicine best practices will be available later this week on the Telemedicine Intranet