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12.31.2024

Patient Care Technician’s Simple Gestures and More Lead to Immeasurable Impact

Learn how Heather Campbell's "tireless efforts and compassionate care make her a remarkable asset" to patients and team members.  

UVA Health University Medical Center Chief Medical Officer Reid Adams, MD, and BEE Award Committee Chair Hannah Kolpack surprised Heather Campbell, Certified Nurse Assistant (CNA) , 5 South, Organ Transplant, with a BEE (Being Excellent Everyday) Award.

Every month, the Nursing Professiona Governance Organizatino (NPGO) honors up to two UVA Health University Medical Center team members with this award.

Olivia Tull, RN, nominated Campbell:

"I am thrilled to nominate Heather Campbell for the BEE Award in recognition of her exceptional commitment to patient care. Heather consistently demonstrates an extraordinary level of dedication and compassion that goes well beyond her role.

"One of Heather's most notable qualities is her unwavering commitment to patient hygiene. She prioritizes this essential aspect of care, ensuring that patients feel dignified and comfortable. Heather takes the time to shampoo patients' hair, a gesture that might seem simple but has a profound impact on their overall well-being. She understands that these acts of care contribute significantly to a patient's self-esteem and sense of normalcy during their hospital stay.

"Heather also goes above and beyond by taking patients outside to get fresh air. This thoughtful action not only improves their physical well-being but also lifts their spirits, providing a refreshing break from the confines of the hospital environment. Her attention to such details reflects a deep understanding of the holistic nature of patient care.

"Moreover, Heather's proactive communication with the RN [registered nurse] team is exemplary. She is vigilant in notifying them of important vital signs, ensuring potential issues are addressed promptly. This attentiveness and reliability contribute to the overall safety and quality of patient care.

"Heather's kindness and compassion are evident in every interaction she has with her patients. Her dedication to making them feel valued and cared for shines through in all she does. She embodies the very essence of what it means to be a patient advocate, and her impact on her patients and colleagues is immeasurable.

"For her exceptional contributions and unwavering dedication to her patients, Heather truly deserves the BEE Award. Her tireless efforts and compassionate care make her a remarkable asset to our team and a shining example of excellence in nursing practice."

Know a Deserving Team Member?

The BEE Award recognizes UVA Health University Medical Center team members who work alongside our nurses to impact patients' experiences — just as bees and flowers depend on one another. Submit a nomination.

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