9.5.2025
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9.5.2025
‘Relentless Commitment to Care’ and More: FY25 Q4 UVA Health University Medical Center Patient Experience Award Winners
Each quarter, UVA Health University Medical Center Patient Experience Office proudly recognizes two departments within each survey service type with performance awards: Top Performer and Most Improved. FY25 Q4 is no exception!
These awards celebrate extraordinary commitment to enhancing the patient experience through compassionate care and meaningful human connection — both essential in fostering trust and promoting patient well-being.
- Top Performer honors the department that exceeded fiscal year targets in both key metrics — “Staff Work Together to Care for You” and either “Likelihood to Recommend,” “Rate Hospital/Facility,” or “Overall Rating” — achieving the highest combined variance to goal within their service category.
- Most Improved is presented to the department demonstrating the most significant quarter-over-quarter improvement in those same core metrics.
The Patient Experience Office had the pleasure of delivering these awards in person, along with well-deserved congratulations and a few celebratory treats. We commend this quarter’s recipients for their exceptional dedication and continuous efforts to elevate the patient experience across UVA Health University Medical Center.
Inpatient
Top Performer & Most Improved
6 North
6 North proudly captured Top Performer and Most Improved honors in Inpatient services this quarter. They surpassed FY25 goals for “Staff Work Together to Care for You” and “Rate the Hospital 0–10,” achieving an impressive, combined variance of 19.97 points. Additionally, their remarkable 22.7 point quarter-over-quarter improvement is a testament to their relentless pursuit of excellence in patient-centered care.
Medical Practice
Top Performer
UVA Health Cancer Care Pantops
UVA Health Cancer Care Pantops distinguished itself as Top Performer by surpassing fiscal year benchmarks for “Staff Work Together to Care for You” and “Likelihood of Recommending” — achieving a combined variance to goal of 3.5 points. This reflects their steadfast commitment to delivering compassionate, patient-focused care.
Medical Practice
Most Improved
UVA Health Pediatrics Culpeper
UVA Health Pediatrics Culpeper earned Most Improved by showcasing an extraordinary 11.5 point increase from Q3 to Q4 in the key metrics “Staff Work Together to Care for You” and “Likelihood of Recommending.” This impressive advancement underscores the team's dedication to creating a welcoming and collaborative environment for patients and families alike.
Outpatient Services
Top Performer
Stress Lab at Fontaine
Stress Lab at Fontaine achieved Top Performer distinction by exceeding FY25 targets for “Staff Work Together to Care for You” and “Likelihood of Recommending” — attaining a leading combined variance of 1.5 points, with an outstanding weighted average score of 99.4. This accomplishment is a reflection of their unwavering dedication to compassionate care that resonates deeply with patients.
Outpatient Services
Most Improved
GI Motility at Monroe Lane
GI Motility at Monroe Lane earned the Most Improved award, marking a significant 13.1 point improvement in “Staff Work Together to Care for You” and “Likelihood of Recommending” from the previous quarter. This notable achievement showcases their ongoing commitment to teamwork and elevating the patient experience through continuous enhancements in care delivery.
Ambulatory Surgery
Top Performer
Surgical Care Riverside
Surgical Care Riverside captured the Top Performer title by surpassing fiscal year goals for “Staff Work Together to Care for You” and “Rate Facility 0–10” — leading with a combined variance of 4.4 points and a weighted average of 97.3. Their excellence in fostering collaboration and providing exemplary service directly strengthens patient trust and satisfaction.
Ambulatory Surgery
Most Improved
Endobronchial Procedure
The Endobronchial Procedure team achieved Most Improved recognition by delivering a remarkable 5.3 point increase from the previous quarter in “Staff Work Together to Care for You” and “Rate Facility 0–10.” This milestone highlights their steadfast focus on enhancing care experiences through effective teamwork and patient-centered practices.
Outpatient Rehabilitation
Top Performer
Occupational Therapy at Orthopedic Center Ivy Road (OCIR)
OCIR Occupational Therapy earned Top Performer status by not only meeting but exceeding fiscal year goals in “Staff Work Together to Care for You” and “Likelihood of Recommending,” achieving a combined variance of 2.6 points with an impressive weighted average of 99.3. This recognition speaks to their dedication to collaborative care and exceptional patient outcomes.
Outpatient Rehabilitation
Most Improved
Physical Therapy at Fontaine
Fontaine Physical Therapy secured Most Improved by posting a 4.7 point quarter-over-quarter improvement in the key metrics. Their progress reflects a focused commitment to refining care processes and enhancing every patient interaction.
Emergency Department
Top Performer
Emergency Department is honored as Top Performer — exceeding fiscal year targets for “Staff Work Together to Care for You” and “Overall Experience” with an outstanding combined variance of 5.6 points. This achievement highlights their unwavering dedication to providing efficient, compassionate, and collaborative emergency care.
Dental Services
Top Performer
JPA Dentistry
JPA Dentistry is named a Top Performer after surpassing fiscal year goals for “Staff Work Together to Care for You” and “Likelihood of Recommending” — earning a combined variance of 3.8 points. This distinction reflects their commitment to fostering trust and delivering outstanding, patient-centered dental care.
Outpatient Behavioral Health
Top Performer & Most Improved
Northridge Adult Psychiatry
Northridge Adult Psychiatry earned both Top Performer and Most Improved accolades this quarter. They exceeded fiscal year targets for “Staff Work Together to Care for You” and “Overall Experience” with a weighted average score of 96.0, while also achieving a 5.3 point improvement over the prior quarter.
Their dual recognition underscores a relentless commitment to collaborative care and continuous advancement of the patient experience.
Home Health Care
Top Performer
Continuum
Continuum earned Top Performer recognition by surpassing fiscal year targets in the “Rate Agency 0-10” metric by 3.3 points, achieving an impressive score of 94.9. This accomplishment reflects their steadfast commitment to delivering exceptional, patient-centered home health care — reinforcing their reputation as trusted partners in supporting patients and families within the community.
Congratulations to all!
