The Quad Is Coming: Epic 'Quad' Upgrade Scheduled for Nov. 5

8.28.2023

The Quad Is Coming: Epic ‘Quad’ Upgrade Scheduled for Nov. 5

By Elle Hogan

UVA Health uses Epic as its electronic medical record system, and the Health Information Technology (HIT) team actively supports and updates Epic regularly. HIT typically schedules Epic updates twice a year to improve system performance, enhance functionality, and increase efficiency.

This year, HIT suspended updates during the UVA Community Health integration. HIT wanted to maintain a stable and unchanging Epic environment to support the development of the Epic modules for the new entities. To account for this pause, HIT is combining four upgrades into one — the Epic Quad Upgrade — and the downtime for this upgrade will occur in the early morning hours on Sunday, Nov. 5, 2023.

Downtime

The Epic Quad Upgrade will occur in the early morning hours on Sunday, Nov. 5, and there will be an estimated 2-3 hours downtime. Specific times will be announced by early October.

HIT recognizes weekend downtimes are disruptive, which is why they don’t typically schedule upgrades on weekends. However, Epic was already going to be down during this time because of daylight saving time. HIT is taking advantage of this already-scheduled downtime to execute the upgrade and minimize further disruption.

Training

HIT will have role-based training materials available in the Epic Learning Library beginning Oct. 18. These training resources will explain key changes, how the Epic Quad Upgrade will impact your Epic experience and will provide step-by-step guidance on how to prepare for and navigate the upgraded Epic system.

New this year, HIT has created an Upgrade Learning Home Dashboard to provide one access point for all training material. When a team member logs into Epic, they will now be able to view the Learning Home Dashboard and link directly to the Epic Learning Library to learn about specific changes that are relevant to their role.