Connect

Health Information Technology (HIT) has begun a major project to upgrade phones that are currently on the 2015 BroadSoft Information System (BIS) to Zoom Phone. Old or existing phones will be replaced as needed with an upgraded model of similar size and functionality. HIT has already migrated over 3,000 phones across the University Hospital, Battle Building, Emily Couric Clinical Cancer Center, Education Resource Center, 1222 Jefferson Park Avenue and a few other Ambulatory clinics. University Hospital (with exception of the ED) is scheduled to be complete by end of December 2024, with the ED following soon after at the beginning of 2025. 

The full Zoom platform — including features such as meetings, chat, voice, and video calls, and document sharing — will be accessible via the Zoom desktop and mobile app. Clinic and individual phone numbers will remain unchanged for the most part, and five-digit dialing will continue to function. Dialing "9" for an outside line is no longer necessary, but 10-digit dialing is required for external calls (including numbers with a 434 area code). 

As the migration effort reaches your clinics and offices, the project team will be in touch with your leadership to provide more details. The projected completion date for the full migration is December 2025. For any project questions, please contact the UVA Health Zoom Phone project team at ZoomPhoneProject@uvahealth.org.

Learn more and to view the migration schedule.