3.18.2026
UVA Health Update | March 18, 2026
3.19.2026
Elevating Care: UVA Health University Medical Center FY26 Q2 Patient Experience Awards
Each quarter, UVA Health University Medical Center Patient Experience Office recognizes departments that exemplify our shared commitment to delivering safe, compassionate, and coordinated care.
Awards are presented within each survey service category:
- Top Performer honors the department that exceeds fiscal year targets in “Staff Work Together to Care for You” and one overall experience measure (“Likelihood to Recommend,” “Rate Hospital/Facility,” or “Overall Rating”) — achieving the highest combined variance to goal within its category.
- Most Improved recognizes the department demonstrating the greatest quarter-over-quarter progress in these same core experience measures.
These awards reflect more than performance metrics — they represent the voices of our patients and families. This quarter, our team had the privilege of presenting awards in person and celebrating the remarkable dedication of our colleagues who continue to elevate the care experience across UVA Health University Medical Center.
Inpatient Adult
Top Performer
Surgical Observation Unit, 2 North
Surgical Observation Unit earned Top Performer distinction by exceeding fiscal year targets in both “Staff Work Together to Care for You” and “Rate the Hospital 0–10,” achieving a combined variance to goal of 7.6 points. Patients consistently experienced coordinated communication, seamless teamwork, and compassionate care, demonstrating the team’s commitment to reliability and excellence at every touchpoint.
Most Improved
3 West
3 West achieved a remarkable 14-point improvement from FY26 Q1 to FY26 Q2 in “Staff Work Together to Care for You” and “Rate the Hospital 0–10.” This meaningful progress reflects intentional efforts to strengthen collaboration, improve communication, and create a care environment in which patients and families feel informed, supported, and valued.
Inpatient Pediatric
Top Performer and Most Improved
7 West
Photos by Cece Rooney
7 West surpassed goals for both “Staff Work Together to Care for You” and “Likelihood to Recommend,” achieving a combined variance 3.4 points above target and improving 5.3 points from the previous quarter. Their focus on collaboration and family-centered care ensures pediatric patients and families feel heard, comforted, and supported throughout their hospital journey.
Medical Practice
Top Performer and Most Improved
Electromyography — Orthopedic Center at Ivy Road (OCIR)
Electromyography exceeded targets in “Staff Work Together to Care for You” and “Likelihood to Recommend,” achieving a combined variance 5 points above goal and a 12.8-point improvement quarter over quarter. Their coordinated, patient-focused approach fosters trust, clear communication, and confidence during each visit.
Outpatient Services
Top Performer
Radiology Ultrasound — Main Hospital
Radiology Ultrasound surpassed FY26 benchmarks for “Staff Work Together to Care for You” and “Likelihood to Recommend,” achieving a 2.2-point combined variance above target and an exceptional weighted average of 99.7. Patients’ feedback reflects a culture of professionalism, clarity, and compassionate service.
Most Improved
Echocardiography — Specialty Care Cardiology Augusta
Echocardiography achieved a 6.4-point increase in “Staff Work Together to Care for You” and “Likelihood to Recommend.” This improvement demonstrates focused teamwork and process enhancements that positively impact the patient journey from arrival through follow-up.
Ambulatory Surgery
Top Performer and Most Improved
Cardiac Catheterization Lab — Main Hospital
Cardiac Cath Lab exceeded goals for “Staff Work Together to Care for You” and “Rate Facility 0–10,” achieving a combined variance three points above target and an impressive 11-point improvement from the previous quarter. Patients benefit from seamless interdisciplinary collaboration that promotes safety, trust, and confidence during complex procedures.
Dental Services
Top Performer
JPA Dentistry
JPA Dentistry once again surpassed fiscal year benchmarks for “Staff Work Together to Care for You” and “Likelihood to Recommend,” achieving a 5.4-point combined variance above target and a weighted average of 98.4. Their consistency reflects a steadfast commitment to respectful communication, teamwork, and high quality patient care.
Home Health Care
Top Performer
Continuum Home Health
Continuum exceeded its FY26 goal for the “Rate Agency 0–10” metric, with 94.1% of patients rating their experience as a 9 or 10. This distinction reflects the team’s dedication to delivering reliable, compassionate care in patients’ homes — where trust, communication, and coordination are especially meaningful. Their collaborative approach ensures patients feel supported and confident in their care plans.
Outpatient Behavioral Health
Top Performer and Most Improved
Adult Psychiatry — Northridge
Adult Psychiatry at Northridge surpassed goals for “Staff Work Together to Care for You” and “Overall Experience,” achieving a 1.7-point combined variance above target and a 12.7-point quarter-over-quarter improvement. Their commitment to collaboration and patient-centered behavioral health care fosters a safe, respectful environment in which patients feel heard and supported.
Outpatient Rehabilitation
Most Improved
Physical Therapy — Orthopedic Center at Ivy Road (OCIR)
Physical Therapy achieved a 2.6-point increase in “Staff Work Together to Care for You” and “Likelihood to Recommend.” This progress reflects intentional teamwork and service enhancements that improve communication, coordination, and the overall rehabilitation experience.
Congratulations to all FY26 Q2 award recipients! Your work reflects UVA Health’s commitment to elevating the patient voice and delivering care experiences defined by teamwork, compassion, and excellence.
