10.5.2026
Need to Know | University Medical Center
10.5.2026
Achieving Exceptional Outcomes: UVA Health University Medical Center Honors FY26 Q4 Patient Experience Award Recipients
Supporting our health system's strategic plan goals and initiatives — UVA Health University Medical Center Patient Experience Office continues to celebrate departments that exemplify our shared commitment to safe, compassionate, and coordinated care.
Each quarter, awards are presented across survey service categories to recognize teams achieving exceptional patient experience outcomes:
- Top Performer honors departments that exceed fiscal year targets in “Staff Work Together to Care for You” and one overall experience measure (“Likelihood to Recommend,” “Rate Hospital/Facility,” or “Overall Rating”), achieving the highest combined variance to goal within their category.
- Most Improved recognizes departments demonstrating the greatest quarter-over-quarter improvement in these same core experience measures.
These awards reflect more than performance metrics — they represent the voices and experiences of our patients and families. This quarter, our team had the privilege of presenting awards in-person and celebrating colleagues whose dedication continues to elevate patient care across UVA Health University Medical Center.
Inpatient Adult
Top Performer
6 North
Earned Top Performer honors by exceeding fiscal year targets for both Staff Work Together to Care for You and Rate the Hospital 0–10, achieving the highest combined variance to goal at an impressive 20.3 points above target. This outstanding result reflects the team’s consistent focus on collaboration, communication, coordinated care, and compassion — creating a supportive environment in which patients feel confident, heard, and cared for.
Most Improved
4 Central
Recognized as Most Improved after achieving the greatest quarter-over-quarter gains in both Staff Work Together to Care for You and Rate the Hospital 0–10, with a remarkable 21.8-point combined increase. This significant progress demonstrates the team’s commitment to listening to patients, strengthening teamwork, and translating feedback into meaningful improvements in the care experience.
Medical Practice
Top Performer
Plastic Surgery Pantops
Received Top Performer recognition for exceeding targets in both Staff Work Together to Care for You and Likelihood to Recommend, with a 5.5-point combined variance to goal and a perfect score in Teamwork. The achievement underscores the value of strong collaboration, effective communication, and a consistent commitment to delivering an exceptional patient-centered experience.
Most Improved
Earned Most Improved honors by recording the highest, combined, quarter-over-quarter increase in Staff Work Together to Care for You and Likelihood to Recommend, improving by an impressive 10.2 points. This accomplishment reflects the team’s intentional efforts to enhance communication, strengthen collaboration, and respond to opportunities that can make a meaningful difference for patients.
Outpatient Services
Top Performer
Earned Top Performer distinction after surpassing FY26 benchmarks for Staff Work Together to Care for You and Likelihood to Recommend, with a combined variance of 2.6 points above target. The recognition reflects the team’s dedication to serving patients and families throughout the community and to providing an experience grounded in trust, teamwork, and quality care.
Most Improved
Achieved highest combined quarter-over-quarter improvement in Staff Work Together to Care for You and Likelihood to Recommend, with an impressive 7.5-point increase. The team’s progress highlights its ongoing investment in teamwork, communication, and patient-centered care — helping create a more coordinated, supportive, and healing experience for every patient.
Ambulatory Surgery
Top Performer
Exceeded goals for Staff Work Together to Care for You and Rate Facility 0–10, finishing with a combined variance of 3.6 points above target. Their achievement reflects the impact of strong interdisciplinary collaboration, helping foster safety, trust, and confidence throughout the patient journey.
Most Improved
Periop, University Hospital (Pre/Post and Main Operating Room)
Demonstrated meaningful progress, achieving a 3.2-point quarter-over-quarter improvement across Staff Work Together to Care for You and Rate Facility 0–10. This advancement reflects the team’s continued focus on collaboration and coordinated care, strengthening patient confidence while supporting a safe and consistent experience.
Outpatient Rehabilitation
Most Improved
Earned Most Improved recognition with a 2.3-point increase in Staff Work Together to Care for You and Likelihood to Recommend from Quarter 3 to Quarter 4. Its progress demonstrates how intentional teamwork and service enhancements can strengthen communication, coordination, and the overall rehabilitation experience.
Dental Services
Top Performer
Exceeded its goals for Staff Work Together to Care for You and Likelihood to Recommend, achieving a combined variance of 3.0 points above target. This accomplishment speaks to its commitment to coordinated, patient-centered care, and ability to build an experience grounded in safety, trust, and confidence.
Outpatient Behavioral Health
Most Improved
Achieved notable 6.1-point improvement from the previous quarter across Staff Work Together to Care for You and Overall Experience. This progress reflects the team’s continued emphasis on collaboration, communication, and continuity of care, reinforcing patient confidence and contributing to a more positive overall experience.
Congratulations to All FY26 Q4 Award Recipients!
Your dedication and hard work bring UVA Health’s commitment to the patient voice to life. Through teamwork, compassion, collaboration, and a shared pursuit of excellence — you help create care experiences that make a lasting difference for our patients and families.
