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Clear, effective patient education is a vital part of delivering quality care and providers should be able to seamlessly share comprehensive education that patients can easily access and understand. To improve the experience of assigning and receiving patient education, UVA Health will be adopting WebMD Ignite on FHIR, an enterprise patient education platform fully embedded in Epic.  

WebMD Ignite on FHIR will bring together 25,000 pieces of trusted education content in one place, featuring health sheets, discharge instructions, drug information, and short educational videos. This integration of standardized, evidence‑based education directly into your Epic workflows means materials can be quickly assigned to patients where you already work. 

This project supports health system goals to reduce fragmentation, improve consistency, make it easier for providers to confidently deliver patient education without adding extra logins or tasks, and as importantly, strive to ensure that our patients are informed and engaged in their health care journey with us, resulting in a more satisfying experience and better outcomes. 

Review the FAQs below to learn more and watch your email for updates on this exciting enhancement, including training materials.

WebMD Ignite on FHIR FAQs

What is WebMD Ignite on FHIR? 
WebMD Ignite on FHIR is UVA Health’s new Epic-integrated enterprise patient education platform. It will replace multiple existing sources of patient education with one centralized, standardized solution. 

Will this change my workflow? 
WebMD Ignite on FHIR is a certified Epic-integrated solution, designed to fit naturally into existing workflows. No separate system or additional login is required. This product is designed to minimize additional clicks and simplify patient education assignment workflows. 

Why are we making this change? 
Patient education sources are currently spread across multiple tools, with varying quality and formatting. For patients, implementing WebMD on FHIR will improve the consistency and quality of education, ensuring that our patients are informed and engaged in their health care journey with us, resulting in a more satisfying experience and better outcomes. For providers, WebMD on FHIR will create a single source of truth and reduce time spent searching for materials with seamless integration directly within Epic workflows. 

How will I access and assign education? 
All patient education will be accessed and assigned directly within Epic – no separate system or login needed. Within Epic, you will be able to: 

• Search and select education from a centralized patient education tab. 
• View recommended education based on patient-specific data. 
• Preview content and make one-time edits before assigning. 
• Send education to MyChart and/or include in the AVS. 

What types of patient education are included? 
WebMD Ignite on FHIR includes: 

• HealthSheets 
• Discharge instructions 
• HealthClips (video library)

Content is evidence-based, standardized, and designed for clinical use. 

Can I still customize patient education? 
Yes. Within Epic, you can: 

• Preview and tailor education with one-time edits before assigning. 
• Highlight or adjust key information to meet patient needs. 
• Custom and specialty content will continue to be supported. 

What happens to existing custom or specialty content? 
Custom content will not disappear – it is being proactively reviewed with content owners to reduce duplication and maintain what is essential. Those PDFs and flyers will remain available as supplemental resources and can be found in the Patient Education Repository (PER), accessed via Knowledgelink under Clinical Links. The Repository can also be accessed from Epic under the Resources pull down menu. New custom content will be displayed as plain text documents within WebMD Ignite on FHIR.  

How will patients receive education? 
Education assigned in Epic is delivered through: 

• MyChart Patient Portal 
• MyChart Mobile App 
• After Visit Summary (AVS) (if selected) 
• Print-on-demand

What will the patient experience be like? 
Patients will see newly assigned education marked with a “New” indicator. They will have ongoing access to assigned education for 12 months. Content is delivered in a mobile-friendly format and includes both written materials and short videos. 

Can I see if my patient reviewed the education I assigned? 
Yes! When education is sent through MyChart within Epic, you can see if a patient opened the assigned education; if a video was assigned, you can see how much was watched. This visibility and insight will support follow-up conversations and reinforcement of key teaching points. 

What training will be available? 
Training will focus on how to use WebMD Ignite on FHIR within Epic. Resources like short video tutorials, workflow-based guidance, and optional lunch-and-learn sessions will be available. Watch the Epic Learning Library for more details coming soon.   

Who can I contact with questions? 
Contact the WebMD Ignite on FHIR implementation team at patienteducation@uvahealth.org.