Connect

Dear Team,

We are now two days away from go-live. Epic Secure Chat will launch on Wednesday, May 20, at 7 a.m., replacing paging and Vocera as our primary communication platform. Please take a moment to review the steps below to ensure you and your team are ready.

How to Prepare

• Access Computer-Based Learning, which has been assigned to all Epic users in Workday. The training takes 10 minutes to complete.
• Access naming crosswalk and other training. Resources — including a crosswalk between old team names and their new designations in On-Call Finder and tip sheets — are available now on the Epic Learning Library.
• Attend a Drop-In Demo Session (optional but encouraged). Tomorrow, May 19, is the last day to attend. Sessions are available at:
  • 5:45-6:30 a.m.
  • 12:30-1:15 p.m.
  • 3:45-4:30 p.m.
• Register or learn more here.

Support Available at Go-Live
A robust support structure will be in place to help your team through the transition:

• 24/7 Command Center available through May 28.
• Secure Chat escalation pathway via the HIT Help Desk (434.924.5334), with unresolved issues routed to the Command Center.
• At-the-elbow support from 6:30 a.m.-9 p.m. during the initial go-live period.
• Onsite training support and analysts available for in-person assistance.
• Mobile device team onsite for Haiku setup and troubleshooting.
• Satellite support in the cafeteria for real-time questions and guidance.

A Note on Emergency Management Groups
For those of you who are members of Emergency Management groups, such as All Hazards, MCI, and/or Severe Weather: beginning May 20, Rave will serve as the primary platform for Emergency Management communications, with Epic Secure Chat as backup. Please look for a separate communication from Emergency Management with specific guidance on what you need to do to prepare.

Thank you for your partnership as we prepare for this important transition. Please don't hesitate to reach out with any questions.

Andy Markowski, MD
Chief Medical Information Officer
UVA Health

Paul Helgerson, MD
Interim Chief Medical Officer
UVA Health University Medical Center