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Many UVA providers have small gestures and tried-and-true methods that make a big difference for their patients.

From how to set up the appointment for success with a strong opening to how to understand the patient’s needs with listening, the following providers unveil their tricks of the trade in the below videos:

• Max Luna, MD
• Amy Radigan, PA
• Nicole Deal, MD
• James Bergin, MD
• Virginia Andersen, PhD
• Rashard Dacus, MD
• Pamela Mason, MD

Luna, for example, takes time to mediate and clear his mind before going into a patient room. “That gets me in the room a little bit more relaxed, more attentive, with purpose, and without judgment,” he says.

View the videos here:

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