Connect

March 31, 2026 

Last Chance: Complete downtime training in Workday, due March 31

• Why It Matters: Downtime training ensures team members are prepared to safely continue operations during system outages. Completing this virtual course helps maintain patient safety and keeps our teams ready in critical moments.
• What You Can Do: Check Workday Learning to see if you’ve been assigned the required “UVA Health University Medical Center Downtime Plan Education” course and complete it by March 31. The course takes approximately 20 minutes to complete.

Apply for UVA Health Leadership Institute Cohort Five, applications open April 1

• Why It Matters: The UVA Health Leadership Institute (HLI) was created to help grow the next generation of leaders from within. Cohort Five applications open April 1 for team members across UVA Health with strong leadership potential — whether you lead a team or aspire to.
• What You Can Do: Dive deeper below for FAQs, application details, and to sign up for the information session on April 7, 12:15–1 p.m. Applications are due May 1, and monthly cohort sessions will begin in October.

Prepare for hand sanitizer site assessments, April 7–9

• Why It Matters: As part of our vendor transition to GOJO Industries (PURELL), teams are assessing current sanitizer dispenser placements to ensure hand hygiene stations best support patient safety and infection prevention.
• What You Can Do: From April 7-9, be aware roving assessments will occur at University Medical Center across floors G–8, and at Student Health and Wellness. Leaders or designees should be available during their area's assigned visit time. Dive deeper below for the full schedule.

Need a Primary Care Provider?

• Why It Matters: UVA Health Employee Primary Care offers convenient, high-quality care for eligible team members — supporting everything from preventive visits to chronic condition management, same-day care, and more.
• What You Can Do: If you’re enrolled in the UVA Health Plan (administered by Aetna), consider making Employee Primary Care your primary care home. Call 434.297.4082 or schedule through MyChart to book a visit. Dive deeper below to learn more about location, services, and coverage.

Contact Us: Email needtoknow@uvahealth.org with questions, topic ideas, and feedback. Note: Inbox is not monitored for urgent issues; please use standard escalation channels for pressing matters.

Archive | Need to Know UMC

March 24 Update | Complete downtime training in Workday, due March 31

• Why It Matters: Downtime training ensures team members are prepared to safely continue operations during system outages. Completing this virtual course helps maintain patient safety and keeps our teams ready in critical moments.
• What You Can Do: Check Workday Learning to see if you’ve been assigned the required “UVA Health University Medical Center Downtime Plan Education” course and complete it by March 31. The course takes approximately 20 minutes to complete.
• Dive Deeper: More About Downtime Training

March 24 Update | Read update on heightened cybersecurity efforts at UVA Health

• Why It Matters: Emails from Stryker have been unblocked following the completion of a third-party security assessment of their systems, due to a recent cyberattack. UVA Health systems remain secure, and we are confident in resuming normal email contact.
• What You Can Do: Continue to be cautious with emails appearing to come from outside vendors. Do not click suspicious links or open unexpected attachments. Report suspicious messages using the “Report Suspicious Email” button in Outlook or call the HIT Service Desk at 434.924.5334.
• Dive Deeper: More Information and FAQ

March 24 Update | Did you know: We opened a new pharmacy services facility

• Why It Matters: UVA Health has opened a new Pharmacy Central Services facility to expand specialty and home delivery services. Advanced automation can accurately fill up to 4,000 prescriptions per shift.
• What You Can Do: The new facility allows us to provide more pharmacy care to patients at our medical centers, outpatient clinics, retail pharmacies, and via home delivery. Scan the QR code below to learn more about this state-of-the-art facility’s impact.
• Dive Deeper: More About Pharmacy Centralized Services Center

March 17 Update | Participate in survey on UVA Health values, March 5-20

• Why It Matters: Our values guide how we care for patients and support one another. As UVA Health grows and evolves, this systemwide survey will help ensure our values remain meaningful and continue to support our goal of being the best place to work.
• What You Can Do: The survey is now closed. Thank you to those who participated!

March 17 Update | Be Advised: Heightened vigilance security efforts at UVA Health

• Why It Matters: A major cyberattack has disrupted Stryker, a global medical device supplier. While UVA Health systems remain secure and we are minimizing impact on supply chains, there may be an increased risk of phishing or fraudulent communications.
• What You Can Do: Be cautious with emails appearing to come from Stryker or other vendors. Do not click suspicious links or open unexpected attachments. Report suspicious messages using the “Report Suspicious Email” button in Outlook or call the HIT Service Desk at 434.924.5334.
• Dive Deeper: More Information and FAQ

March 17 Update | Read updated guidance on the Fontaine Parking Garage transition

• Why It Matters: As teams adjust to parking at Fontaine, some congestion has occurred during peak times, though parking is still available throughout the garage. Parking and Transportation, University Police, and Security are on-site to help keep traffic flowing.
• What You Can Do: Check all levels of the garage for open spaces, including the ground floor. You can also use the ramp on the left when entering to go directly to upper levels if lower levels are full. Scan the QR below for the full update. Thank you for your patience during this transition, and please share feedback at parking@virginia.edu.
• Dive Deeper: Full Update

March 17 Update | Inpatient experience scores are on the rise

• Why It Matters: In the first two months of 2026, inpatient patient experience scores have improved steadily, reaching the 89th percentile rank in February! Strong communication with providers and nurses and clear discharge information continue to be key strengths.
• What You Can Do: When looking at scores, it’s most important to consider patterns of where we excel and where we can improve. Your kind, respectful interactions and inclusion of patients in decisions make a meaningful difference. Focusing on keeping patients informed and coordinating communication across the care team can help strengthen patients’ experience even further. For more information, contact CLPatientExperience@uvahealth.org or dive deeper below.
• Dive Deeper: More on Patient Experience Scores

March 10 Update | Spanish e-consent forms are now available in Epic

• Why It Matters: A Spanish-language version of the UVA Health base electronic consent form is now available in Epic, helping make the consent process easier and more accessible for our Spanish-speaking patients.
• What You Can Do: When a provider notes an interpreter is present and the patient’s primary language is Spanish, the form will automatically appear in Spanish. Continue to explain risks, benefits, and patient questions verbally through the interpreter. For questions about e-consents, dive deeper below to submit a ticket. For urgent issues, call the HIT Service Desk at 434.924.5334.
• Dive Deeper: Submit questions through UVA Health ServiceNow

March 10 Update | Use outlets and breakroom appliances safely

• Why It Matters: Unattended microwaves and unsafe outlet use can create fire risks and trigger fire alarms. A quick refresh on best practices helps protect our shared spaces, reduce disruptions, and keep everyone safe.
• What You Can Do: Please stay nearby when heating food — especially popcorn. Plug microwaves and other appliances directly into wall outlets, never power strips or extension cords. Routinely check appliances to ensure they are plugged in correctly. For more guidance, review the safety information in your unit’s Red Book.

March 10 Update | Get the latest news on OneUVA Workday planning

• Why It Matters: UVA Health and the University are beginning the design phase for OneUVA Workday. This multi-year initiative seeks to modernize business operations by evolving our clinical and administrative support functions into a single, unified platform.
• What You Can Do: Dive deeper below to learn about the initiative and what it may mean for your team in the years ahead. Staying informed now will help us prepare for future updates as the work progresses.
• Dive Deeper: More and FAQs on Connect

March 3 Update | ASPIRE bonuses are back

• Why It Matters: ASPIRE bonuses are back as a meaningful way to recognize team members who go above and beyond in their roles. These awards celebrate actions that reflect our values and make a real impact in the lives of our patients and teams.
• What You Can Do: Managers can nominate eligible team members, and approved awards are paid through payroll. Dive deeper below to learn more about ASPIRE bonuses. And thank you for the extraordinary work you do every day!
• Dive Deeper: More about ASPIRE bonuses

March 3 Update | Universal masking is lifted in the ED and select Transplant locations, March 3

• Why It Matters: As of March 3, universal masking in the Emergency Department and Transplant inpatient unit, clinic, and infusion center has been lifted due to a safe decline in regional flu and respiratory illnesses. Thank you for your diligence this flu season!
• What You Can Do: If you have masking questions, connect with your supervisor. For more prevention guidance, dive deeper below — and please keep up the good work with everyday habits like hand hygiene, symptom monitoring, and staying home when sick to keep everyone safe.
• Dive Deeper: More about Infection Prevention and Control

March 3 Update | Prepare for phone number masking service change, March 4

• Why It Matters: On March 4, ANI Redirect (the “Inclement Weather” or “4-DOCS” line) will no longer be available to mask personal or direct numbers to call patients. Alternatives are available through Genesys and Zoom Phone to continue protecting users' privacy.
• What You Can Do: Dive deeper below to request a Zoom Phone account from HIT, if needed, and learn more about the Zoom Phone option here. If you are on the Genesys phone system, no action is required. For questions, contact the HIT Service Desk.
• Dive Deeper: Request Zoom Phone through HIT

March 3 Update | Review temporary Transplant and General Medicine unit swap, March 5

• Why It Matters: Beginning March 5 at 6 a.m., 5 South and 3 East will temporarily swap locations to protect transplant patients from construction-related noise and dust. This move helps maintain a healing environment during the South Tower expansion.
• What You Can Do: Please familiarize yourself with the new unit locations — Transplant Services relocating to 3 East, General Medicine relocating to 5 south — and share this update with others. Dive deeper below for additional details on the transition’s impact and timeline.
• Dive Deeper: Full update and FAQ

Feb. 10 Update | Weekly print bulletin, Need to Know, launches

• Why It Matters: Need to Know provides clear, timely, and actionable updates for care teams and leaders. It complements existing emails and newsletters, helping ensure important information is seen and shared consistently.
• What You Can Do: Each Tuesday, managers should review Need to Know during team huddles and post it in their team member common areas. Anyone can email questions, topic ideas, or feedback to needtoknow@uvahealth.org. For urgent matters, continue using standard escalation channels.