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July 7, 2026 

Hospital-Based Violence Intervention Program supports recovery after violence

• Why It Matters: UVA Health’s HVIP connects injured patients to ongoing support after discharge. Services promote healing, improve safety, and reduce the risk of future harm through case management and community partnerships.
• What You Can Do: Refer patients 24/7 via Epic In Basket (Hospital Violence Intervention Program), email HVIP@uvahealth.org, or use the online form.

UVA Health Virtual Primary Care on Demand now available for ages 5+

• Why It Matters: Families can now access UVA Health’s trusted primary care virtually for children ages 5 and older. It offers flexible, on-demand care for routine, urgent, and ongoing needs — without waiting for an in-person appointment.
• What You Can Do: Use it for same-day care or as a bridge until you establish an in-person PCP.

Get ready for Epic-integrated patient education this fall 

• Why It Matters: UVA Health is moving to an Epic-integrated patient education source with WebMD Ignite on FHIR — improving consistency, readability, and patient engagement while simplifying clinician workflows and closing content gaps.
• What You Can Do: Learn about the features and benefits of this new tool to prepare for go-live.

Strategic bed moves project will begin with South Tower

• Why It Matters: Space planning decisions support UVA Health’s long-term strategy to improve access and care for high-acuity patients. Consolidating resources and aligning clinical spaces will strengthen performance and prepare for future care needs.
• What You Can Do: Stay informed as planning progresses and watch for updates from leadership on how these changes may impact your area.

Contact Us: Email needtoknow@uvahealth.org with questions, topic ideas, and feedback. Note: Inbox is not monitored for urgent issues; please use standard escalation channels for pressing matters.

Archive | Need to Know UMC

June 30 Update | Watch the UMC CEO town hall replay

• Why It Matters: Incoming CEO Tammy Snyder shares her background and vision for UVA Health’s University Medical Center ahead of her Aug. 3 start. Her leadership will shape patient care, quality, and operations.
• What You Can Do: If you missed the town hall (or want to re-watch), here's your chance to catch up and hear Snyder’s priorities firsthand.
• Dive Deeper: Watch the recording with passcode: Yh4!H5.v

June 30 Update | Align your team with FY27 patient experience goals

• Why It Matters: New patient experience goals support UVA Health’s strategy and mission, using Press Ganey benchmarks to drive meaningful improvement. They strengthen accountability, enhance patient outcomes, and support consistent, high-quality care.
• What You Can Do: Review your department’s targets, job aids, and FAQs. These resources will help guide team discussions and improvement efforts. 
• Dive Deeper: Visit the FY27 Patient Experience Goals page

June 30 Update | Follow GE Muse ECG tip sheets, located in cart drawers 

• Why It Matters: Accurate ECG workflows support patient safety and ensure results flow correctly into Epic. Missed steps — like missing orders or incorrect device use — can delay care and duplicate effort for clinical teams.
• What You Can Do: Read tip sheets in the ECG cart drawers and report issues as they arise. For orders/Epic issues, call the HIT Helpdesk at 4-5334. For ECG acquisition or cart issue, call Clinical Engineering at 4-2391.
• Dive Deeper: Read tip sheets and FAQs

June 23 Update | Your engagement survey insights inspire action 

• Why It Matters: Your feedback is valuable. On July 13, the manager portal will open for University Medical Center, UVA School of Medicine staff, UPG, and Claude Moore Health Sciences Library, officially beginning the action-planning process. 
• What You Can Do: During action planning, leaders will review your teams’ results. Be a part of the conversation to identify and set goals to drive improvements and strengthen our culture. 

June 23 Update | Report BBF exposures to the Contact Center after hours, during downtime

• Why It Matters: PIC #1523 is being retired with the transition to Epic Secure Chat. Using the correct channel ensures rapid response and proper handling of blood and body fluid (BBF) exposures. 
• What You Can Do: During regular business hours, continue to send an urgent message to the Secure Chat group UVMC Employee Blood and Body Fluid (BBF) Exposure. Outside Mon.–Fri., 8 a.m.–4:30 p.m., if you do not have Epic access, or during Epic downtime, call the Contact Center (4-2012 onsite/434.924.2012 offsite) to report BBF exposures.  
• Dive Deeper: Visit the Employee Health intranet site

June 23 Update | Use PIC Translator for Secure Chat transition 

• Why It Matters: Finding the right Secure Chat group is critical for timely communication. This new tool removes guesswork by matching PIC numbers to the correct groups, helping you connect quickly and accurately.  
• What You Can Do: Use the PIC Number Translator to search and confirm the correct Secure Chat group. Begin using it now — availability ends Sept. 1.  
• Dive Deeper: View the crosswalk guide on Knowledgelink

June 16 Update | Night-shift team members, register for Basic Life Support (BLS) skills sessions

• Why It Matters: AHA Basic Life Support (BLS) training is required for most team members providing frontline patient care. The Life Support Learning Center is pleased to offer Night-Shift BLS Skills Sessions in the Dining Conference Rooms twice a month.
• What You Can Do: View the course requirements and register for an upcoming course.   
• Dive Deeper: Review course requirements and register online

June 16 Update | Make the switch to the latest Red Book 

• Why It Matters: The Red Book now reflects Epic Secure Chat updates. Using the correct, current version ensures teams follow accurate emergency procedures and stay aligned during incidents.
• What You Can Do: Replace outdated Red Book copies and transfer any unit-specific details. Every page should have “June 2026 V2” in the footnote. 
• Dive Deeper: View, download, and print the current Red Book

June 16 Update | Meet our new CEO of University Medical Center, effective August 3

• Why It Matters: Tammy Snyder, MPH, will join UVA Health as Chief Executive Officer of University Medical Center, effective August 3. Tammy will partner with our teams to support continued growth, enhance operational excellence, and advance our strategy.
• What Can You Do: Dive deeper below to read the full announcement and attend a special University Medical Center town hall on June 22 to welcome Tammy!
• Dive Deeper: Read the full announcement

June 9 Update | Use PIC Translator for Secure Chat transition

• Why It Matters: Finding the right Secure Chat group is critical for timely communication. This new tool removes guesswork by matching PIC numbers to the correct groups, helping you connect quickly and accurately. 
• What You Can Do: Use the PIC Number Translator to search and confirm the correct Secure Chat group. Begin using it now – availability ends Sept. 1.  
• Dive Deeper: View the crosswalk guide on Knowledgelink

June 9 Update | Keep UVA Health systems compliant – avoid TikTok and other prohibited apps

• Why It Matters: Virginia law bans ByteDance and Tencent apps on Commonwealth devices and networks. Because UVA and UVA Health resources are state property, these rules apply across all entities and locations.
• What You Can Do: Remove prohibited apps (e.g., TikTok, WeChat, CapCut) from UVA-issued devices and don’t access them on UVA networks. Personal use is allowed on personal devices, on private networks – but never for UVA Health work. 
• Dive Deeper: Read more on Knowledgelink

June 9 Update | UVA Health Virtual Primary Care On Demand now available

• Why It Matters: Adults 18+ can access UVA Health Virtual Primary Care On Demand for long‑term or interim care, same‑day visits, and evening and weekend appointments.
• What You Can Do: Schedule your Virtual Primary Care On Demand appointment through your MyChart account. 
• Dive Deeper: Learn more and schedule your appointment online

June 9 Update | Sign Up for Required GE Muse ECG Training, Go-Live June 16

• Why It Matters: As UVA Health transitions to the GE Muse System with Epic integration, replacing the Phillips Tracemaster ECG System, all ECG readers, reconcilers, and testers must complete training before using the new devices.
• What Can You Do: Learn more, determine if you are impacted, and register for training. Contact your supervisor if you have questions or need to sign up at a different time due to conflicts, such as planned leave. 
• Dive Deeper: Review training instructions

Feb. 10 Update | Weekly print bulletin, Need to Know, launches

• Why It Matters: Need to Know provides clear, timely, and actionable updates for care teams and leaders. It complements existing emails and newsletters, helping ensure important information is seen and shared consistently.
• What You Can Do: Each Tuesday, managers should review Need to Know during team huddles and post it in their team member common areas. Anyone can email questions, topic ideas, or feedback to needtoknow@uvahealth.org. For urgent matters, continue using standard escalation channels.